General Policies and Terms

Customer Service

Your input is important to us!  Please take a moment to share with us your thoughts, suggestions, and comments. We would love to hear from you!  Please direct any questions, comments or concerns customerservice@luvurlocker.com

Your use of this website is subject to our Terms of Use and Privacy Policy.

Policies and Procedures

Luv Ur Locker strives to provide a fun yet safe and convenient shopping experience to each of our customers.  

Billing Policy

To ensure that every costumer is provided the highest level of convenience and security we accept PayPal  and MasterCard and Visa as a method of payment.

Tax Policy

Luv Ur Locker  is headquartered in Frisco, Texas, and Luv Ur Locker  in accordance with Texas State law must collect state sales tax. Therefore, any orders from the State of Texas will be subject to the state’s 8.25% sales tax, calculated from the total order value not including shipping and handling costs. Any orders placed and shipped outside of the State of Texas will not be subject to sales tax.

Returns and Exchange Policy

Luv Ur Locker takes pride in providing you with adorable yet durable products, including our made in the USA metal products and paper products.  If there is any trouble with or damage to an order when you receive it, please contact customerservice@luvurlocker.com for directions regarding exchanges and refunds. After 30 days, no exchanges or refunds will be accepted.

Custom order products and special orders are non-refundable.

Gifts may be exchanged for products of equal or lesser value or for a gift credit. Please allow 2 weeks for processing of all returns and exchanges. Exchanges and returns must be in their original packaging and original condition. Refunds will be reimbursed back in the original form of payment minus the shipping and handling fees. 

If you need assistance with an exchange and or refund of your order, please contact Luv Ur Locker at customerservice@luvurlocker.com

Cancellation Policy

If your order has not been processed and shipped, we may be able to cancel the order prior to processing.  Please contact us at luvurlocker@luvurlocker.com to cancel an order.  However, we are not held responsible for shipping charges if order is processed and shippped.

Shipping Policy

Shipping charges will vary based on size and weight and where it is being shipped.  We currently only ship within the continental United States.  If you need to ship outside the continental US please contact us at customerservice@luvurlocker.com, as additional shipping costs will apply.  Luv Ur Locker ships ground via USPS priority mail or Fed Ex Home Delivery which delivers in 1-5 business days to most locations. Luv Ur Locker will generally require 1-3 business days to process orders.  From order confirmation to delivery will usually require 5-8 days.  Luv Ur Locker does offer Fed Ex Express shipping options, however, please note that this is the shipping time after we process your order (order processing takes 1-3 days).  In addiiton, Custom Metal Magnets and Decorative Memory Boards generally take 5 business days to process as we customize them for your order.

Damaged or Lost Shipments

Damaged shipments and/or packages which appear to be damaged should be refused at the time of delivery.  Email us at customerservice@luvurlocker.com in cases of damaged or lost shipments.

Coupon Codes

LuvUrLocker will occassionally run various coupon codes.  Please note that coupons that have expired may not be available and coupon codes are not available on previous purchases.  The Coupon Code is only available on regular priced merchandise.  Coupon codes do not apply to sale priced items and do not apply gift cards.

Product Colors

LuvUrLocker.com has done its best to display pictures and images of the products available, including but not limited to colors of the products, as accurately as possible.  However, because the colors seen on the LuvUrLocker.com website depend on the monitor viewing the site, we cannot guarantee that your monitor’s display of any color will be accurate.  In addition, as all of our metal products are hand painted, there will be slight color variations from product to product

Price Changes

Prices of our products are subject to change without notice.

Security

LuvUrLocker.com has security to protect against lost information, misuse, and modification of the information that we collect. We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Privacy Policy

Your privacy is important to Luv Ur Locker.  We value and respect your privacy.  In order to better serve you, Luv Ur Locker collects information from you when you register on our site, place an order, or fill out a form.  We do not sell, trade, or otherwise transfer to outside parties your personal information.   

Any information and updates pertaining to your order will be sent to you via the email address you provide to Luv Ur Locker during the ordering process. 

If you decide to join our mailing list, you will be provided with helpful emails that may include Luv Ur Locker’s latest news, updates, coupons and sales notifications, etc. Please note that, if at any time you would like to opt-out or unsubscribe from receiving future emails from Luv Ur Locker, we include detailed unsubscribe instructions at the bottom of each email.

Click here for our complete Privacy Policy.

Click here to access our complete Terms of Use.